Grand Velas Riviera Maya … by far one of the Best resorts our family has ever had the pleasure to visit.
Upon arrival we were warmly welcomed by the caring staff and introduced to our personal concierge. Every detail about our stay/the property/choices/ etc., were explained to us privately while resting/sitting in the stunning lobby while sipping a special welcome drink. No crowded busy lines with weary travelers standing at the check-in counter. The staff knew our kids by name and that was how we were always greeted whenever passing or interacting with staff (and there was more staff than I’ve ever experienced at any resort.) Constant attention was paid to all details; cleanliness, making sure the guests were happy and had everything they needed and wanted.
Restaurants and Food
The entire staff was extremely friendly, the restaurants were very flexible and varied, the food/service/ambiance were superior at each venue. Our son has food allergies and the wait staff were overly protective and cognizant of his restrictions. My husband and I are considered to major foodies. We had six great evenings at the different restaurants and truly enjoyed the breakfast and lunch buffets as well as the 5 star wait service at the pool and beach.
We were assigned two personal waiters at the pool/beach each day. We had a constant bucket of ice and ice water next to us at all times while we were outside enjoying the weather- Gratis. The water was always replenished and kept on ice. Just an example of a small but noticeable attention to detail.
Activities, Entertainment and Rooms
Speaking of the beach – we were offered 20 min foot massages as we sat and watched the beautiful ocean, daily. The kids loved that!
During our stay we played tennis (close-by), golf (not on site – but was easily arranged for us), para-sailed, scuba-dived, snorkeled and shopped. Every single one of our instructors, captains and pool/beach staff were fabulous, helpful, patient and always checking in with us (my kids included) to ensure we had whatever we needed. The pools were stunning. The scenery truly picturesque. The gym spotless. Plus yoga on the beach, private training and pilates.
The aura on property was never anything but warm, friendly, immaculate and comfortable. All the staff seemed highly motivated in making our stay the best experience possible from beginning to end. The atmosphere was so special – it really felt like home to us even if only for a week.
We have never had a good experience with all-inclusives and as such were very hesitant to book a trip to Grand Velas. Boy were we wrong, while this resort is an all-inclusive, we never felt we were just “part of the crowd.” Grand Velas Riviera Maya is not at all like your traditional all-inclusive resorts, they have successfully set themselves far and above many of their competitors.
All of the guest rooms are suites, the scenery was beautiful and it was amazing to walk in such a quiet, happy and peaceful environment.
The Spa/salon was one of the best we’ve ever experienced. Helpful, friendly, professional and accommodating and a great way to end some of our days.
I have great respect for the general manager and all of his staff at Grand Velas – Riviera Maya. They take their jobs seriously and it shows tenfold.
The only negative about this resort, in all honesty, is that we had to eventually leave… but even all those departure details were handled efficiently, properly and with great ease.
Thank you thank you for a wonderful family vacation – we will always have lifetime memories that were made at the superb Grand Velas Riviera Maya.
Jan, Nathan, Sarah & Joshua
additionally – our talented daughter created this video for her yourtube channel with the go pro she used from the resort.